Kaiser Permanente received the highest customer loyalty ranking among health plans, according to 2018’s Net Promoter Scores.
This is the 8th consecutive year we have led our industry in NICE Satmetrix’s study — our score of 40 points is more than triple the industry’s average of 13.
We scored especially well when consumers were asked, “How likely is it that you would recommend Kaiser Permanente to a friend or colleague?”
Scores were based on survey responses from more than 62,000 U.S. consumers who rated their experience with the brands they use.
These rankings reflect our focus on your health — you can rely on us for high-quality care and service.